Returns & Exchanges

At Apex Gaming PCs, we stand by our craftsmanship and want to ensure you are completely satisfied with your high-performance rig. If your system doesn't meet your expectations, you can return it within 30 days of delivery for a refund or exchange, subject to our restocking guidelines.

Return Process

• 1.
  Initiate a Return Request

  Contact our support team via the ticketing portal or email with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Securely Pack Your System

  Carefully place the PC in its original internal foam packaging and double-box it to prevent transit damage; please include all original accessories, cables, and documentation.

• 3.
  Ship to Apex Headquarters

  Affix the provided shipping label to the exterior of the box and drop it off at an authorized carrier location, ensuring you retain a copy of the tracking information for your records.

• 4.
  Inspection and Refund Processing

  Once our technicians verify the hardware integrity and original condition, we will process your refund or ship your replacement unit within 5 to 7 business days.